ISBM PhD Seminar Series (IPSS)
The objective of the ISBM PhD Seminar Series (IPSS) is to provide a range of short, PhD level seminars in Business-to-Business (B2B) Marketing. These seminars, delivered electronically by some of the world's leading scholars, provide access to leading developments and methods necessary to doctoral students worldwide who are considering research careers in B2B Marketing.
IPSS offers electronic participation in substantive and methodological courses essential for PhD students with research interests in business markets. Substantive topics include theory development in business markets, sales management, marketing channel management, and new product development and marketing, among others. Methodological topics include qualitative research methods, social network analysis, and structural equation modeling, among others. Courses are repeated in a 2 - 3 year cycle.
Admission Procedure, Participation and Requirements
Course Offerings for Spring 2016
Metrics and Statistical Models in B2B Customer Relationship Management (CRM)
J. Andrew Petersen, Associate Professor of Marketing, Penn State and
Rajkumar Venkatesan, Bank of America Research Professor, University of Virginia
The main objective of this course is to serve as a guide to the metrics and models in the CRM literature. We will do this by first identifying a way to measure the net present value of a customer to the firm, Customer Lifetime Value (CLV), and a set of metrics by which customers can be managed. Then, we will follow the lifetime of a customer with the firm by analyzing empirical models that allow us to better understand how managers can improve at each stage of the customer’s relationship with the firm: acquisition, retention, growth, churn, and win-back. Finally, we will discuss how to implement CRM models with firms and to design and implement field experiments with firms to enhance the contribution of research.
Relationship Marketing Theory & Research
Lisa K. Scheer, Professor of Marketing, University of Missouri and
Robert W. Palmatier, Professor of Marketing, University of Washington
This course is designed to provide a foundation for doctoral students interested in examining relationship marketing from both a theoretical and a practical research implementation perspective. It will identify, review and critique a variety of topics in order to:
- understand relationship marketing theories, research streams, and research methods;
- become more sophisticated consumers of relationship marketing research; and
- be better prepared to conceptualize, design and implement your own research ideas.
Course Offerings for Fall 2016
Distribution Channel Relationships
Kersi Antia, Associate Professor of Marketing, Western University
This seminar is designed to provide an introduction to the area of distribution channel relationships. As such, it will identify, review, evaluate and critique a variety of topics in the field of channel relationships. The major objectives are to help you (1) understand the methods and perspectives employed in the area, (2) become a more sophisticated consumer of channels research, and (3) identify areas for future research activity.